Terms and Conditions

Terms of Business

UNAUTHORISED DELAYED SETTLEMENTS:

Rock and Ice reserve the option to levy interest at 5% per week over Bank Base Rate for settlements made later than 28 days from the course date or the date on which goods or services were supplied. 

CANCELLATIONS:

Where a course is canceled by Rock and Ice, we will refund all monies paid to us - In all cases liability will only extend to the refund of monies received.
Where a course organiser or an individual client cancels or moves the course dates more than 30 days before the course commencement, Rock and Ice reserve the right to retain any monies paid to them as deposit.

Where a course organiser or an individual client cancels a course / course place less than 30 days before the course commencement, or fails to attend, Rock and Ice reserve the right to retain any monies paid to them / offer an alternative date / or press for full settlement.  Rock and Ice will do their utmost to provide the agreed course tuition / services, but cannot be held responsible for late commencement / non-attendance / late course cancellation due to circumstances outside of their control, such as hazardous weather conditions, accident, transport theft / malfunction, incapacitating illness, strikes, civil unrest, riots etc.  In the interests of safety, course quality, continuity and the best interests of other course members and any other factors that we feel appropriate, Rock and Ice reserve the right to decline to accept a booking, to cancel an accepted booking and if necessary to require a person to leave a course that is underway, with any financial liability extending solely to the discretional refund of any fees received.

For cancellation and personal accident insurance Rock and Ice recommend Sports cover Direct